1. Overview

At Website Bananewala, we strive to provide high-quality services to all our clients. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for our various services.

2. Service Categories

Our refund and cancellation policy varies based on the type of service:

• Website Development Services (Static and Dynamic)
• Mobile Application Development
• Custom Software Development
• Digital Marketing and Google Ads Services
• Annual Hosting and Maintenance Packages
• Domain Registration Services

3. Cancellation Policy

3.1 Cancellation Before Project Commencement

If you wish to cancel your order before we have started work on your project:

• Within 24 hours of payment: 100% refund minus payment gateway charges (typically 2-3%)
• After 24 hours but before work starts: 80% refund will be provided
• After initial consultation and template selection: 60% refund will be provided

3.2 Cancellation After Project Commencement

Once development work has begun:

• Up to 25% project completion: 50% refund will be provided
• 26% to 50% project completion: 30% refund will be provided
• Above 50% project completion: No refund will be provided

Project completion percentage will be determined by Website Bananewala based on work completed.

3.3 Cancellation by Website Bananewala

We reserve the right to cancel a project if:

• Client fails to provide necessary information or content within 30 days
• Client behavior is abusive, threatening, or unprofessional
• Project requirements violate applicable laws or our terms of service
• We are unable to deliver services due to technical limitations

In such cases, a refund will be provided based on work completed, minus any costs incurred.

4. Refund Policy by Service Type

4.1 Website Development (₹2,999 Package)

• Refunds are available as per the cancellation timeline mentioned in Section 3
• Domain registration fees are non-refundable once domain is registered
• Hosting setup costs (if already incurred) are non-refundable
• SSL certificate costs (if already purchased) are non-refundable

4.2 Custom Website and Software Development

• Refund eligibility depends on milestone completion
• Completed milestones are non-refundable
• Ongoing milestone refunds will be processed on a pro-rata basis
• Custom code and designs created remain our intellectual property until full payment

4.3 Mobile Application Development

• No refund after development has begun and design mockups are approved
• Before design approval: 70% refund minus any third-party costs incurred
• After design approval: Milestone-based refund policy applies

4.4 Digital Marketing and Google Ads Services

• Setup fees are non-refundable once campaigns are created and launched
• Ad spend budgets paid to Google/Facebook are non-refundable
• Monthly management fees can be cancelled with 15 days notice
• Unused portions of pre-paid management fees may be refunded on a pro-rata basis

4.5 Annual Hosting and Maintenance

• Annual hosting and maintenance fees are non-refundable once services commence
• No pro-rata refunds for unused months
• Domain renewal fees are non-refundable once processed
• You may transfer your domain and website files if you choose not to renew

4.6 Domain Registration

• Domain registration fees are non-refundable once domain is registered
• If domain registration fails, full refund will be provided for domain cost
• Domain transfer fees are non-refundable

5. Non-Refundable Services and Costs

The following are non-refundable under all circumstances:

• Third-party costs (domains, SSL certificates, premium plugins, themes, APIs)
• Completed and delivered work
• Services already rendered
• Payment gateway transaction fees
• Government taxes and regulatory fees
• Custom content creation (copywriting, graphics, photography)
• Consultation fees for large projects

6. Refund Process

6.1 How to Request a Refund

To request a refund:

1. Send an email to info@websitebananewala.com with "Refund Request" in the subject line
2. Include your order/invoice number, project details, and reason for refund
3. Provide your original payment details for refund processing

6.2 Refund Processing Time

• Refund requests will be reviewed within 3-5 business days
• Approved refunds will be processed within 7-10 business days
• Refund will be credited to the original payment method
• Bank processing may take additional 5-7 business days

6.3 Refund Method

• Refunds will be issued to the original payment method used
• If original payment method is unavailable, bank transfer will be used
• You may be required to provide bank account details for direct transfer
• Payment gateway charges (2-3%) are deducted from all refunds

7. Dispute Resolution

If you disagree with our refund decision:

• First, discuss the matter with our customer support team
• If unresolved, escalate to our Grievance Redressal Officer (see Grievance Redressal page)
• We will review and respond within 15 business days
• Our decision after grievance review will be final

8. Quality Guarantee

We stand behind the quality of our work. If you are unsatisfied with the delivered project:

• Notify us within 7 days of project delivery
• Provide specific feedback on what doesn't meet agreed specifications
• We will make reasonable efforts to address concerns at no additional cost
• Subjective preferences or change in requirements do not qualify for refunds

9. Special Circumstances

9.1 Medical or Personal Emergency

In case of genuine medical or personal emergencies, please contact us. We will review your situation on a case-by-case basis and may provide flexible refund or project pause options.

9.2 Force Majeure

No refunds will be provided for delays caused by circumstances beyond our control (natural disasters, pandemics, government actions, etc.). However, project timelines will be extended accordingly.

10. Project Termination Without Refund

No refund will be provided if the project is terminated due to:

• Client providing false or fraudulent information
• Client violating our terms and conditions
• Client requesting illegal or unethical work
• Abusive or threatening behavior toward our team
• Repeated failure to provide feedback or required materials after multiple reminders

11. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting. However, policies in effect at the time of your purchase will apply to your transaction.

12. Contact Us

For questions regarding refunds or cancellations, please contact us:

• Email: info@websitebananewala.com
• Phone: +91-7666266983
• Address: Flat number 201, Madhuvanti society, Nanded city, Sinhgad road, Pune, Maharashtra 411041, India
• Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST